An AI receptionist so fewer enquiries go unanswered.
When you are on a job or with a client, enquiries still come in. An AI receptionist answers them straight away, asks the right questions, captures the details and gets them to you, so the first business to reply is not your competitor.
The problem it solves.
Most people who cannot reach you do not leave a voicemail. They ring the next business.
Tradies, clinics, accountants and consultants all lose enquiries while they are busy. A fast, polite first response often decides who gets the job.
- Answers website chat, forms and messages straight away
- Asks the questions you would ask: what, where, when and how urgent
- Captures name, contact details and the job in a clear summary
- Books or flags a time where your calendar allows
- Sends urgent items to your phone so a person can take over
What it does and what it does not.
A good receptionist knows when to hand over.
We set clear limits. It does not quote jobs it should not, give advice it is not qualified to give or pretend to be a person. Emergencies, complaints and anything unusual are passed to you with the details already captured.
It works from information you approve: your services, areas, hours and the questions you want answered.
- Clear handover rules for urgent, sensitive and unusual enquiries
- Answers limited to information you have approved
- Every conversation saved so you can review it
- Disclosure that customers are talking to an automated assistant
Connected to the follow-up.
Answering is the start. The enquiry still has to become a job.
The receptionist feeds your follow-up: a reply within minutes, a few check-ins if the customer goes quiet and a reminder on sent quotes. See the instant reply and quote chased steps.
How we set it up.
Scoped to your business, tested before it talks to customers.
- Conversation: your services, hours, areas and the questions customers ask
- Build: the answers, handover rules and connection to your calendar or CRM
- Test: real examples reviewed with you before launch
- Launch and review: we check conversations and adjust
Common questions.
Straight answers before the first call.
What is an AI receptionist?
An automated assistant that answers customer enquiries on your behalf, captures their details and passes them to your team. It can work on website chat, forms and messaging channels, based on information you approve.
Will customers know it is not a person?
Yes. We build in a clear disclosure. Most people accept a quick, helpful automated reply when it gets them a response and a person follows up.
Can it answer phone calls?
Phone is a larger scope than chat and messages, with its own cost and quality considerations. We scope it separately and tell you honestly whether it suits your business.
What happens with emergencies?
They are flagged and sent to you immediately with the details captured, so a person decides. The assistant never handles an emergency on its own.
How much does an AI receptionist cost?
It depends on channels, integrations and the amount of setup. We fix the price for a defined project in a proposal.
Is it only for tradies?
No. It suits any business where enquiries arrive while staff are busy, including clinics, accountants, lawyers and consultants. See AI for tradies and AI for accountants.
Related reading.
Let’s make sure every
enquiry gets an answer.
Request a free 30-minute conversation. We will look at how enquiries reach you now and where they are slipping. No obligation.
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