kamand

Reply while they are
still looking.

People who enquire usually ask more than one business. We set up a reply that goes out within minutes, uses their name, and tells them what happens next. You call back properly when you are free.

Why it matters

If an enquiry sits until the end of the day, the person has often heard from someone else by then. A quick answer tells them the message reached a real business and gives them a reason to wait for you.

It also takes the pressure off you. The first reply is handled, so you can finish the job or the meeting you are in and call back with your full attention.

How it works in practice

  1. The enquiry arrivesFrom your website form, your enquiry inbox or a booking request.
  2. A reply goes out within minutesBy email, and by text where they gave a mobile number. It mentions what they asked about, so it does not read like a form letter.
  3. It offers one next stepA time to call, a link to book, or the two or three details you need before you can quote.
  4. You get the details straight awayA notification to you or whoever handles new work, with everything they sent.
  5. After hours, it says whenLate at night or on the weekend, the reply tells them when you will be back in touch.

Who does what

We set up

  • Reply wording written for your business and your customers
  • The connection from your form and inbox to the reply
  • Notifications to you or your team
  • Testing every path before it goes live

You

  • Approve the wording
  • Decide what the next step should be
  • Call or reply when someone answers

What the messages look like

EmailTwo minutes after the form

Got your enquiry about the bathroom

Hi Priya, thanks for getting in touch about the bathroom renovation. I can call you this afternoon to talk it through, or you can pick a time that suits you here.

Choose a time

Mark

TextAfter hours

Hi Tom, thanks for your message. The office is closed for the night and we will call you before 10am tomorrow. If another time suits better, reply here.

Illustrative samples. Every message is written for the business it runs in.

Let’s look at how your
enquiries are handled now.

Request a free 30-minute conversation. We will look at what you have and recommend a useful next step. No obligation.

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