You’re booked in for Thursday
Hi Sam, thanks for going ahead. We have you down for Thursday, arriving between 8 and 9am. Please move the cars off the driveway if you can.
If anything changes, reply to this email.
Dan
Turn a yes
into a booking.
When a customer says yes, the details should not live in a text thread. We set up a booking step that keeps the date, the details and the notes together, and sends the confirmation for you.
Why it matters
The gap between yes and the day of the job is where small things go wrong. A wrong address, a missed access note, a customer who forgot which day you said.
A clear confirmation and a reminder the day before cut down on no-shows and phone tag, and the customer starts the job already trusting you.
How it works in practice
- They acceptBy replying, signing the quote or choosing a time from a booking link.
- A confirmation goes outWith the date, what happens next and anything they need to prepare.
- The details are kept togetherContact, location, scope and notes, in one record your team can find.
- A reminder before the daySent automatically, with an easy way to confirm or move it.
- It shows up where you workIn the calendar or job tool you already use, where it connects.
Who does what
We set up
- A booking link or form, if you want one
- Confirmation and reminder messages
- The connection to your calendar or job system, where possible
You
- Keep your availability up to date
- Check the booking details before the day
- Do the job
What the messages look like
Hi Sam, a reminder that we are with you tomorrow between 8 and 9am. Reply YES to confirm, or call us if you need to move it.
Illustrative samples. Every message is written for the business it runs in.
Let’s look at how your
enquiries are handled now.
Request a free 30-minute conversation. We will look at what you have and recommend a useful next step. No obligation.
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