kamand

Ask for the review
while the work is fresh.

Happy customers rarely leave a review unless someone asks. A short message goes out after the job, with a direct link, and a later note makes it easy to pass your name on.

Why it matters

People choosing between businesses read reviews, and recent ones count. Most satisfied customers are glad to leave one. They just need a direct link at the right moment.

The same goes for referrals and repeat work. A friendly note a few weeks later, or a reminder when a service is due, keeps you in mind when it matters.

How it works in practice

  1. The job is marked completeFrom your job tool, or by you with one tap.
  2. A thank-you with a review linkSent the same day or the next, with a direct link to your Google review page.
  3. One gentle reminderIf they have not left one, a single follow-up a few days later. Then it stops.
  4. A referral note later onSome weeks after, a short message asks if they know anyone who needs similar work.
  5. Repeat work, on timeFor servicing, renewals or annual check-ins, a reminder is scheduled for when it is due.

Who does what

We set up

  • Review request and reminder messages
  • The trigger when a job is complete
  • Referral and repeat-work reminders
  • Your direct review link

You

  • Mark jobs complete, or let us connect your job tool
  • Reply to the reviews you get
  • Thank people who refer someone

Every customer is asked the same way. We do not filter out unhappy customers or offer anything in exchange for a review, which keeps you within Google’s review policies.

What the messages look like

TextThe day after the job

Thanks for having us, Sam. If you are happy with the deck, a quick Google review helps other locals find us. Leave a review

EmailSix weeks later

Know someone planning a project?

Hi Sam, hope the deck is getting plenty of use. If a friend or neighbour mentions they need similar work, we would be glad to help them too. Just forward this email.

Dan

Illustrative samples. Every message is written for the business it runs in.

Let’s look at how your
enquiries are handled now.

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